RoXanne WebsteR Art

Terms of Service

WELCOME TO ROXANNE WEBSTER ART! By ordering a commission or sending payment you agree to these Terms of Service. The artist has the right to decline any commission at any point in time for any reason.

ORDERING

Commission orders can be sent at any point in time. Orders are accepted, quoted, and looked at individually by the artist.

The client is responsible for clearly communicating their requirements, and supplying the artist with any necessary information to be able to execute the commission.

The client will be contacted by the artist when their order is close to being placed into the current queue. If the client fails to respond after two weeks, the waitlist position will be removed.

PAYMENT & PRICING

Refer to the Commission Sheet for up-to-date pricing and commission types available.

All payments must be processed via PayPal invoice. Either half to lock in an order to start and half on completion, or fully upfront.

Full refunds can only be issued before the start of a commission. Partial refunds can be issued after the start of commission at the artist’s discretion.

PROCESS, DEADLINES, REVISIONS

Any deadlines issued by the client have to be communicated and agreed upon prior to beginning a commission. The artist may incur a fee for strict deadlines.

After the payment is sent by the client, the artist will regularly communicate and update the client with the progress of the commission.

After the first conceptual sketch is sent, the client may request up to three major revisions. Once approved, the artist will update the client with the subsequent stages of the artwork.

Minor revisions may only be requested by the client in the middle of the process, once the approval was given by the client to proceed towards completing the commissioned artwork, the artist has the right to refuse any further alterations to the artwork.

Once the payment is finalised, the client will receive the full resolution image of the artwork. The file will be in .png unless otherwise requested.

If the artwork is required to be in any specific dimensions or size, or is to be printed, the client must let the artist know ahead of time.

CREATIVE RIGHTS

The artist retains commercial and creative rights to the commissioned artwork. The artist may sell prints and use the artwork in any online marketing, or published materials.